Refund policy

Return Policy:

Our return window spans 30 days from the date of delivery. Ensure the item is in its original condition for eligibility. Initiate a return by contacting us through the contact form or at info@littlewonderexplorer.com, and we'll guide you through the process.

Return Procedure:

Ship the product to the provided address. For added security, opt for trackable shipping. We recommend this to prevent any issues with lost packages or delivery company errors. Upon receiving the product, a full refund will be issued, excluding the non-refundable cost of insured shipping.

Please note: You are responsible for any return-associated costs, which will not be refunded.

30-Day Guarantee:

Our 30-Day Guarantee allows you to initiate returns within an extended 30-day period without specifying a reason. To qualify, the products must be in their original condition. The customer is responsible for return shipping to the provided address and notify us by e-mail with the relevant order number and date.

Items with discount:

Discounted items can be returned, adhering to the above requirements. Only the paid amount will be refunded, not the original (non-discounted) price.

Damages or other Issues:

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We will investigate the issue and take appropriate measures.

Exceptions/Non-returnable Items:

Certain items, such as custom products (special orders or personalized items), and gift cards, cannot be returned.

Exchanges:

For a quick exchange, return the item and make a separate purchase for the desired item.

The European Union 14-Day Cooling Off Period:

If shipping to the European Union, you have the right to cancel or return your order within 14 days without providing a specific reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Provide the receipt or proof of purchase.

Refunds:

We'll notify you of the refund status after inspecting the returned product(s). If approved, the refund will be processed within 10 business days to your original payment method. Keep in mind that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days pass after approval without receiving the refund, contact us at info@littlewonderexplorer.com.