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    Our Email customer support is open 24/7
    Our average response time is 12-24h

  • Details

    info@littlewonderexplorer.com
    +61 (0) 450 684 398

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FAQ

How to use the Kids Microscope

Using the Kids Microscope might seem a bit tricky at first, but don't worry – we've created this article to help you.

The Microscope can magnify from 60 to 120 times, providing a clear image when used correctly. Here are some common mistakes to avoid: forgetting to turn on the LED, holding the Microscope too far or too close from the object, and not keeping it steady.

Now, let's focus on what to do:

  1. Insert 1 AAA battery and turn on the LED. The LED must be on; otherwise, the image will be completely black.
  2. For good image quality, keep the Microscope still and maintain the right distance from the object. Start on a flat surface like a table for an easy start.

Now, here's a step-by-step guide:

  • Place the Microscope against the surface you want to examine.
  • Adjust magnification using the top black wheel (60-120x).
  • Fine-tune focus by using the bottom wheel to adjust the distance.

When exploring more complex objects, you may need to experiment to find the right distance and sharpness – it's all part of the fun! 😊 The best tip of all is to find a stable surface.

Give these tips a try and see how they work for you!

I didn't see the order confirmation email

An order confirmation is automatically dispatched within 5-15 minutes of your purchase. If you haven't received it, please double-check your Spam folder in case it has been redirected there.

Shipping info

Orders ship from Sydney within 2 business days via Australia Post, with a provided tracking number for easy tracking.

The average delivery time is 4 business days, with most orders within Sydney arriving within 3 business days.

Orders destined for Western Australia or rural areas may take slightly longer, up to 10 business days.

How to return my product

To begin the return process, kindly reach out to us initially through the provided contact form.

How can I track my package?

After your order you will receive within 2 business days an email with your tracking number.

If you didn't receive the e-mail, check your spam folder or send us your order number and we send you the tracking number number within 24hours.

Can I cancel or change my order?

Mistakes happen, so don't worry. Reach out to us as soon as you can through the contact information on this page, and we'll do our best to cancel or modify the order before it's shipped!

Important note: While we'll make every effort, we can't guarantee that we can intercept the order before it ships.