Contact us

  • Got a question or need help with your order?

    We’re here to help! Whether it’s about your microscope, a delivery update, or anything else — just reach out and our friendly team will get back to you quickly.

  • 💬 We reply fast!

    Our team usually responds within 12–24 hours, often much sooner during business hours.

  • Contact details

    info@littlewonderexplorer.com

    Workdays 9AM - 5PM
    +61 (0) 450 608 597

We are here for you

FAQ

I didn't see the order confirmation email

An order confirmation is automatically dispatched within 5-15 minutes of your purchase. If you haven't received it, please double-check your Spam folder in case it has been redirected there.

Shipping info

Orders ship from Sydney within 2 business days via Australia Post, with a provided tracking number for easy tracking.

The average delivery time is 4 business days, with most orders within Sydney arriving within 3 business days.

Orders destined for Western Australia or rural areas may take slightly longer, up to 10 business days.

How to return my product

To begin the return process, kindly reach out to us initially through the provided contact form.

How can I track my package?

After your order you will receive within 2 business days an email with your tracking number.

If you didn't receive the e-mail, check your spam folder or send us your order number and we send you the tracking number number within 24hours.

Can I cancel or change my order?

Mistakes happen, so don't worry. Reach out to us as soon as you can through the contact information on this page, and we'll do our best to cancel or modify the order before it's shipped!

Important note: While we'll make every effort, we can't guarantee that we can intercept the order before it ships.